Terms & conditions
These terms and conditions govern all supply of goods by The Sweet Society Co. Goods purchased are not for resupply (whether in trade or otherwise). For resupply, authorization must be obtained.
Please ensure you thoroughly read our Terms and Conditions prior to placing your order. By purchasing any items the buyer agrees they have read and understood the terms and conditions of this sale.
Updated 10th February 2021
All date postponements must be made in writing with a minimum 2 weeks notice.
-Should you need to postpone your event due to covid-19 restrictions, then your original booking will be rebooked to your new date within 12 months of your original event date with no rebooking fee incurred (*subject to availability)
-any further date postponements will incur a $100 admin and rebooking fee added to your invoice. Please note this is to help cover the extra time involved in rescheduling, reordering and reorganizing as well as the loss of booking made to reschedule to the new date.
-For postponements made within the 2 week notice period. We will do our best to offer the best possible outcome for each situation, eg. redecorating at a later date, or partial credits where we can. Partial credits will be based on what has already been preordered and work that has already been started on your order. (Please note that sugar flowers can be prepared months in advance due to the detailed work involved, fresh flowers/cake toppers etc. need to be ordered at least 3 weeks prior to your date, once ordered we are unable to request a refund on these items.
For any postponements made that we have successfully rescheduled; should any wholesale pricing be affected eg. flowers. Then the client will be advised and offered alternatives or the difference shall be covered by the client.
Our cancellation Policy remains that any cancellations made at least 4 weeks from your event date can be refunded monies paid, minus the 25% booking fee.
Any cancellations made within 2 weeks will forfeit any monies paid.
However we may be able to offer a partial credit which can be used for a new booking made within 12 months of your event date. This will be decided case by case in what we can offer.
In the event we are forced to cancel due to exceptional circumstances outside of our control, including a force majeure situation, which may be but is not limited to any act of god, war, fire, pandemic, any payments made save the initial booking fee will be refunded.
GOVERNMENT IMPOSED LOCKDOWNS
Should we be unable to supply your cake in the event of a lockdown (eg. travel restrictions). We will do our best to source an alternative supplier that will be able to service the area *subject to availability. We will only recommend those that we trust can create something just as beautiful for you. You will have the choice to accept the new supplier or to source your own, in which monies paid minus 50% of the booking fee shall be refunded.
In the event of a lockdown and your cake has already been made; we will do our best to offer you the best alternative in resupplying your cake for the new date, for example we may be able to strip back your cake and redecorate so that you are not at a complete loss. Any costs incurred from the cake already being made will be charged according.
Bookings , Deposits & Payments
Quotes are valid for 7 days from issue and will reserve the quoted price and your date, once expired your intended date will reopen for bookings.
Please be aware that a quote does not ensure your booking is confirmed. Bookings will only be confirmed once the booking fee is paid.
Bookings made within 4 weeks of event date require full payment up front and are not available for changes to design once booking is confirmed.
To proceed with all other bookings, a 25% non refundable and non transferable booking fee is required to reserve your event date.
The balance of your order is payable 4 weeks prior to the event date. Please ensure sufficient time is given for bank transfers to clear by due date.
Any outstanding balances not received by the due date will forfeit your booking and booking fee unless prior arrangements have been made in writing with us. Payments made after the due date is subject to availability and we retain the right to refuse an order with a late payment.
Once a payment is made, the client agrees to all details; colors, designs, sizes, servings and flavors as discussed and given in the invoice issued. The client also confirms event date and pickup/delivery terms. Changes to your order are subject to availability and may incur extra charges. In most cases changes can be accommodated, however at times it is not possible. We will however endeavor to accommodate you to the best of our ability.
Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.
It is your obligation to provide the correct and complete delivery address details at the time of ordering. It is your responsibility to check all details outlined in your quote.
All requests for cancellations must be made in writing.
All cancellations for any reason will forfeit the booking fee. Please be aware that potential clients are turned away once dates are full, with some peak wedding dates booked out months prior. Additionally all of our items are-hand made and made to order, for this reason, all booking fees are non-refundable and non-transferable if an order is cancelled.
For any cancellations made at least 4 weeks prior to your event date, where full payment has been made. You will be refunded your payment minus the 25% booking fee. For any cancellations made within 2 weeks of your event date then all payments are forfeited.
Refunds can only be given provided, the cake is deemed inedible for consumption caused by The Sweet Society Co. We must be notified within 12hrs of delivery/pickup and product must be returned within 24 hrs of the delivery/pickup time.
No refunds will be given if cake is served, tampered with and is not returned in said time period for further investigation. A refund or exchange will be considered in limited circumstances of dissatisfaction and only with regard to freshness or damage due to our actions. Whilst The Sweet Society Co. will abide by the applicable law in relation to the supply of its products, no exchange or refund will be given for change of mind, or any reasons other than defect/faults caused by us the manufacturer, that leave the cake inedible.
In the unlikely event that The Sweet Society Co. is unable to fulfill the order for reasons including, but not limited to, illness, accident or injury, The Sweet Society Co. reserves the right to cancel the order and will refund all monies paid by you relative to the order. No further compensation will be payable to you. We will endeavor to help find a suitable replacement company for your order but is only subject to their availability.
Every effort will be made to match colors for the cake icing, decorations or ribbon with samples provided by the customer; however due to the nature of food colourings and photo editing this is not always possible and an exact match may not be achieved, we will however strive to obtain as close to as possible. We do not guarantee to copy other designs to an exact match, and will use inspiration pictures as a guideline.
We will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality. We reserve the right to use our discretion to supply similar or substitute products of a similar quality under such circumstances and where possible will advise you of the change prior to supply.
A contact person must always be available to contact prior to delivery in case of any problems. The Sweet Society Co. cannot be held responsible for any damage or loss occurring after we have left the venue.
If you do not pick up your order when scheduled or no one is available to accept your order at the scheduled time of delivery, it will be considered abandoned and there will be no refund given. Please ensure you are on time or have communicated arrival time to us prior.
Should you provide the wrong address, re-delivery of the order to the correct address will incur an additional fee. If there is no-one to receive the order and no safe place (as judged by delivery persons) to leave the order, it will be returned to The Sweet Society Co. premises and you will need to contact us to arrange re-delivery or pickup. Re-delivery is subject to availability and will incur an additional delivery fee.
The Sweet Society Co. cannot guarantee an exact time of delivery but will endeavor to deliver at, or as close as possible to the agreed time frame agreed to with the client/venue. The Sweet Society Co. is not liable for any delays that are beyond our control, such as traffic jams, road closures, accidents, road works, etc. You agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation or refund of an order.
In the event that the vehicle delivering your cake becomes involved in an accident and your cake gets damaged, The Sweet Society Co. will provide you with a full refund that will include the cost of the cake and delivery fee. The Sweet Society Co. will not be liable for any further charges or compensation.
Cakes and desserts are made and packaged in a safe way so that they are stable in transit. We will advise on the safest way to transport the cake but are not responsible for any damage to your order once it has been collected. Whilst all due care is taken when boxing your cake, Cakes transported by you are done so at your own risk.
If your cake is picked up directly from us, the client will assume ALL liability and responsibility for the condition of the cake once it leaves our possession. The Sweet Society Co. will no longer accept any responsibility for damage to the product thereafter. Repairs may be done at extra cost to you and are subject to availability.
When delivering, The Sweet Society Co. is not responsible for any damage to the cake after setup is complete.
Storage and Servings
The Sweet Society Co. prepares all of its cakes fresh to order. Cakes are best consumed within three days of delivery and kept at a safe temperature as informed. Any consumption of cake after this is at the customers’ discretion and, therefore, becomes the customers’ responsibility. Cakes can be frozen to consume at a later date.
Cakes are heavy and require a sturdy table, and optimal room temperature of 24˚ degrees or below.
Fondant cakes are to be kept in a cool room, please DO NOT place in the fridge.
Buttercream cakes to be stored in the fridge overnight. Depending on the temperature we suggest pulling out at least 1 hour before serving to allow to come to room temperature.
The Sweet Society Co. warrants all cakes will provide at least the requested number of servings when properly served according to the standard size. The number of actual servings created during actual service of the cake cannot be guaranteed as methods of slicing, such as serving smaller or larger than the standard slice size, or other preparations will affect the number of actual servings. The Sweet Society Co. cannot be held responsible for shortfalls in portions.
The Sweet Society Co. is not responsible for any damage to the cake, or shortage of cake, caused by a guest, caterer, wait staff member, or any other person not employed by The Sweet Society Co.
A cutting guide can be supplied on request.
Toppers and decorations
Figurines, models and flowers may contain wire, beads, cocktail sticks, polystyrene or other inedible items and these decorations should not be eaten. Tall/Tiered cakes may contain dowels/supports when stacking cakes.
If fresh flowers for the cake are provided by an outside source, they must be properly prepared for food use (washed/wired and taped) and left at the venue for our delivery/setup.
If flowers are not properly prepared for use on food product, we can refuse to attach to the cake. If we do have time to prepare, you will be charged at $30 per half hour blocks as there will be time needed to wash and wrap the stems.
Due to insurance reasons should you agree to allow another source to place the flowers, you the client will assume ALL liability and responsibility. You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt or other contaminants, whilst all measures will be taken to clean and prepare on our end, The Sweet Society Co. accepts no liability in this regard. If you choose to supply your own decorations, they must be suitable for use. Upon inspection, any items which do not meet hygiene and safety regulations will not be used.